Refunds

Once a purchased software package has been activated or an activation has been attempted through an online activation site, the package becomes none refundable But in serious matters, we can refund on gelatissimotp wallet. So you can use every product. We cannot add the software package to our stock if an activation has been completed or attempted.
We cannot issue a refund if a customer has purchased the wrong product. Rather then we can change it if he not try to active it
Example: A customer purchases a Windows software package for a Mac machine.

Exchanges

Microsoft Softwares will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer, you can also return your purchased software within 30 days if the software remains none downloaded for a full refund.

Redemption or Activation:

After purchasing keys, you will get a voucher code which is needed to redeem. this voucher code have a lifetime validity but once redeem it then you need to activate your windows or office within 7 working days.

Refund process

Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account.

How to initiate a Refund/Exchange

For any refund or exchange please open a create a refund or exchange request ticket here.